Refund policy

30-Day Money-Back Guarantee

At Aura Living, your satisfaction is our top priority. We offer a full 30-day return policy from the date you receive your order.

ELIGIBILITY FOR RETURNS
- Items must be returned within 30 days of delivery
- Items must be unused, in original condition and original packaging
- Proof of purchase required
- Sale items eligible for store credit only

NON-RETURNABLE ITEMS
- Used items or items showing signs of use
- Items returned after 30 days
- Items not in original packaging
- Opened teething sticks (hygiene)

HOW TO START A RETURN
Email hello@auraaliving.net with your order number and reason for return. We respond within 1-2 business days with return instructions.

REFUND PROCESSING
Refunds processed to original payment method within 5-7 business days after we receive and inspect the return.

DAMAGED ITEMS
Contact us immediately at hello@auraaliving.net with photos. We will send a replacement at no cost.

EXCHANGES
Email hello@auraaliving.net to exchange for a different color or variant.

RETURN SHIPPING
Return shipping is customer's responsibility unless item arrived damaged or defective.

Contact: hello@auraaliving.net | auraaliving.net